When you have such an amazing position as we do here on the Broadwater, the restaurant attracts a lot of guests in for the view.
But, as you might see from our ever-better food reviews, they stay for the amazing food. Daran Glasgow is our simply wonderful chef and he’s devised an extensive menu of delicious food.
Then we get Facebook trolls
The team work so hard to ensure guests have a wonderful time. And sure, we won’t always get it right, but it just pushes us on to get better and better.
When we get haters like a recent Facebook troll, it can be a bit disheartening.
I’m pretty sure “John Walker” isn’t a real person. We’ve asked Facebook to take down his review (you can’t just delete them), but that’s often difficult to achieve.
John writes stuff like:
” Terribly limited menu …..” – ummmm, no John.
“Full of Pork, and no creativity whatsoever.” – our Head Chef Daran is an award winning and amazingly creative chef. His food blows our minds on a regular basis.
Oh, and there’s just one pork dish on each menu.
I suspect John’s not a real person at all now.
Then John slags off the team for a bit.
“Also can someone explain why that same kitchen can NOT make breakfast past 11 am???” – firstly, it’s 11.30 am we finish up our breakfast menu.
Plus that’s not how a professional, super busy kitchen like that can operate.
Thanks God for that!
John finishes off with ” You won’t see me there !!!! “ – thank God for that!
The trouble with these reviews
There are a number of factors that irritate businesses with reviews like this.
- From his profile, he appears to be just a troll looking for a reaction
- Once you respond to people like John they tend to then go on and keep doing it to try and damage your business.
- The review sites make it rather difficult to get fake reviews taken down – they simply don’t care.
- We waste our time and enbergy trying to deal with what may well be a completely fake review.
It doesn’t seem right
Look, we’re up for constructive criticism.
We know we don’t always get it right despite our best efforts (and we acknowledge that when we don’t), but these reviews can really hurt a business (I’m not just talking about ours, but all restaurants, cafes, etc) and it doesn’t seem right.
We’d love people to come and try Cafe Catalina, knowing that we’re a hard working, decent, caring local business employing local staff, buying from local food producers and trying to give all of our guests a wonderful experience in what is an amazing part of the world.
Just don’t bring John with you!